NURS FPX 4020 Assessment 3 Improvement Plan In-Service Presentation

Improvement Plan In-Service Presentation

Student Name

Capella University

NURS-FPX4020

Professor Name

Submission Date

Slide 1

Hi, everyone. My name is __________. For today, there is a focus on communicating, cultural issues, and/or teamwork to ensure patient safety when dealing with patient care. More problem situations from real-life situations will be discussed, and pragmatic solutions to fill care gaps will be identified using the scenario of Maria, who experiences problems in St. Mary’s Medical Center.

Slide 2

Patient safety is an important value of healthcare, but its implementation remains a challenge due to various factors such as communication issues, offenders, language barriers, and healthcare delivery harmonization issues. Each of the problems above can be used to introduce some of the effects of these challenges and is illustrated with the case of Maria at St. Mary’s Medical Center. This in-service presentation suggests incorporating the following: professional interpreter service training and culturally competent training, as part of the gaps filled. These efforts are designed to adapt the care coordination models to work in a structured way, in hopes of eliminating diagnostic incongruity and minimizing patient safety-related adverse events.

Purpose and Goals of In-Service Session

Slide 3

The in-service sessions that were conducted were intended to discuss some of the extreme breaches of patient safety, such as a delayed diagnosis and treatment, communication issues, cultural undertones, and the lack of care coordination, and how these occurred in Maria’s case at St. Mary’s Medical Center. The objectives and outcomes of a session should be to make the healthcare staff aware of how these barriers can be recognised and prevented using good communication skills. Promotion of cultures and community-based resources to enhance patients’ outcomes.

Slide 4

To specifically achieve these goals, the session will aim to educate the staff about the nature and use of interpreters to ensure that they can avoid making common missteps; to raise awareness of patients’ need to access important resources and making sure that staff members in the session know how this kind of cultural influence might relate to the management and treatment of patients; and finally to introduce the staff to a model of care coordination in order to show how patients can access these important resources. These are realistic goals that have been devised to help make a safer environment for the patient getting his/her care provided to a patient like Maria.

Improving Safety in Diagnostic Accuracy and Follow-Up

Slide 5

Improving safety relating to communication failure issues, cultural incompetence, and interprofessional teamwork is a must. Such safety concern directly relates to time delays in diagnosis, incorrect treatment, and poorer health. The arguments presented in Maria’s case demonstrate how these issues do impact poor patient safety and ultimately the health of patients – particularly the migrants. Students on the patient end of care will be able to fill the gaps so that, when receiving care, they are equally empowered to receive care that isn’t incorrect and that they are sure they would trust would guide them to follow the recommended care plan. Cancer care using understandable communicators, culturally sensitive practices, and straightforward care coordination will enhance safety outcomes and help address the drivers of these concerns.

Slide 6

To enhance safety, the endpoint, test, and fidelity of intervention need to be studied in the infrastructure of the organizations and patients’ characteristics. The first is that when providing interpreting services, the service should be integrated into a professional language service in patient/provider interactions. Second, all of the education surrounding cultural competence to provide care groups must be compulsory, and further prejudice about other-ability patients will be reduced.

Finally, a robust care coordination system must be in place to help connect the patients to not only healthcare but also to other key community resources – such as housing – to ensure the best possible care for these children. These, coupled with other technologies, like Electronic Health Records (EHRs) for communication and follow-up, can create a closed-loop patient SAFE GUARD process with health-beneficial consequences approved.

Fostering Buy-In for the Improvement Plan

Slide 7

The improvement plan will involve multiple stakeholders and groups (e.g., nurses, physicians, admin, etc.) that are integral to the health care team’s success (Nilsen et al., 2020). Each of the team members is a bridge in their career to provide continuity of care and remove communication barriers, cultural differences, and care coordination. Most of the time, the patient’s care is in the hands of the nurse, who should now strive to be culturally sensitive and make use of interpretation services.

Healthcare providers should take special care to diagnose effectively, to ensure communication patterns in treatment, and ensure that the treatment plan is consistent with patients’ culture. Administrators play a key role in ensuring that resources, such as training programs and EHR instruments for care coordination, are provided. So, a health team that has the power to take charge can make it possible to achieve safety outcomes that are as high as what is required.

Slide 8

In this regard, it is important that information sharing be done successfully, openly, and persuasively in order to be able to gain the interest of the audience. It is therefore necessary for them – as members of the Mannington Company – to accept such changes if the improvement plan is to be a success. Lastly, if you present that change in a manner that underscores the positive change to patient care, decrease in risk, and community rapport, you may be able to give the team a sense of ownership of that change. As you saw in Maria, providing examples in the real world as we carry out our work reinforces for staff that their work is important. It’s beneficial to state the potential issues to keep the audience motivated to change—and to build the audience’s togetherness in working towards minimizing hazards that impact patient safety.

Resources and Activities for Skill Development

Slide 9

For promoting desired skills and enhancing understanding of the process, practical activities and simulated scenarios will be a part of the in-service session. Interventions focusing on culturally appropriate verbal and nonverbal communication and interpreter use will be based on culture-based case scenarios, completed by adults in the family, in workshops. Highly relevant observation situations to communication contexts, such as those of Maria’s case, will provide opportunities for the audience to learn how to live with challenging communication contexts. The activities can help the participants to practice what they learnt, without having to worry about the risk of practice errors. Also, these will include feedback sessions where the concepts taught and explained in the class will be modified to provide feedback and grapple with understanding.

Flowcharts and checklists will be used, especially for the communication and care delivery process map, to encourage a better understanding of the process. All of these materials will be retained by the team and drawn upon by the team when implementing our normal duties as a team as much as possible, to ensure consistency. Also embedded in the EHR scenarios, learners will have opportunities to practice documenting care plans with a focus on cultural and patient-centered care. Moreover, the tools address the ‘how’ and ‘how much’ of learning and provide opportunities for the audience to take action to move the field of patient safety forward by learning.

Value of Safety Improvement Initiatives

Slide 10

The process of learning from group thinking, skill demonstrations, acting out parts, and using application tools is a major tool to ensure a safety improvement effort is effective. Every emergency is simulated as if it were a real emergency, and when acting out a crisis, participants become acquainted with their patient safety problem that they can solve in a real emergency. Checklists, flowcharts, and even complete simulations of EHR will be simple applications to guarantee that the healthcare personnel are following the established alterations. Taken together, these activities and tools bridge the theory/practice gap and allow staff to be part of safety outcomes, building a culture and focus on constant improvement within the organization.

Conclusion

Slide 11

To ensure patient safety, one needs an ecosystem of skills from all involved healthcare providers, physical resources, and a patient-centric attitude. Medical care workers could prevent medical errors and make a difference in increasing efficiency by providing care coordination, improving communication, and making culture relevant. At the end of this in-service session, the team would be equipped to meet these challenges and ensure that everyone (regardless of their race, sex, sexual orientation, gender identity, ability, or when they book an appointment) gets a safe and supportive health service.