NURS FPX 8008 Assessment 3 Taking the Person-Centred Collaborative Care Intervention

Student Name

Capella University

NURS-FPX8008

Professor Name

Submission Date

Taking the Person-Centred Collaborative Care Intervention Forward

Leadership and experience of advanced practice nurses (APRNs) are highly critical in the successful implementation of the person-centred collaborative care (PCC) model in enhancing the quality of healthcare. However, some areas may impede the change process, including resistance to change among healthcare personnel, lack of standardisation of processes, and a decreased level of patient engagement (Richter et al., 2022).

To mitigate these challenges, the intervention has an implementation framework, a conceptual change model, which assists in the change process towards the intervention. Therefore, APRNs have an opportunity to pursue maximisation of patient outcomes, care coordination, and a person-centred approach to the health care environment. The evaluation focuses on the PCC intervention and shows the anticipated results in relation to the current measures of care.

Strategic Outline for Person-Centred Care Intervention

The PCC intervention will be given in 12 weeks, in 4 consecutive stages. Phase one (weeks 1-2) will focus on planning and will include workflow analysis and involvement of the stakeholders to prepare the care team and allow patients to be included. The second phase (weeks 3-4) will focus on the development of the staff, which will be conducted based on the theory of human caring, reflection, communication, and cultural humility developed by Jean Watson to facilitate ethical, patient-centred decision-making. It will be possible to use the theory as the framework of the initiative to enhance the effectiveness of the approach (Bagheri et al., 2023).

Weeks 5-8 (phase 3) will focus on implementation of the pilot; the daily interdisciplinary rounds of the team will help to involve nurses, physicians, pharmacists, social workers, and patients in shared decision-making and care planning. The ethical case review will be discussed regularly to make sure that the interventions are aligned with the principles of autonomy, beneficence, non-maleficence, and justice and consider patient values and preferences. The patients will also engage in the educational activities that will focus on setting goals, managing chronic diseases, and shared decision-making during this phase.

The last week (weeks 9-12) will be devoted to evaluation and feedback, when both quantitative and qualitative data will be gathered on the outcome of patients, staff work, and care-related experiences. Among the expected outcomes, there will be quantitative outcomes, including higher scores of patient satisfaction, better patient compliance with the treatment plan, reduced hospital readmissions, reduced adverse events, and better chronic disease management (Ferreira et al., 2023).

Qualitative outcomes are also anticipated to entail enhanced trust in patients, emotional stability, dignity, self-management confidence and engagement in care decision-making (Levitan and Schoenbaum, 2021). The intervention is also aimed at positively influencing interdisciplinary teamwork, ethical practice, and employee satisfaction as an evidence-based intervention utilising theoretical investment to maximise the PCC in the healthcare environment.

Comparing Current Data Metrics with Targeted Improvements

The performance measures of person-centeredness, care coordination, and patient experience have moderate values in person-centred collaborative care approaches, which should be used as the basis of improvement. As an illustration, Ali and Charkos (2024) established that not all patients rated care as person-centred, and the score of care coordination was lower than the scores of other factors like access or patient preferences, which is clearly a major gap in collaborative care practice.

A recent meta-analysis by Saragih et al. (2024) found that the improvement in cognitive functioning was small, but statistically significant, which shows that PCC interventions are really beneficial as compared to standard care. Preliminary outcomes suggest that the principles of person-centred collaborative care are not accepted in every setting in the current care practice and among all populations.

Four significant outcomes will be observed and maximised in the process of the application of a person-centred collaborative care approach. To start with, standardised questionnaires will be used to measure patient satisfaction with care planning/decision-making. The levels of current satisfaction, with overall moderate satisfaction of 3.0 out of 4.0 in one of the trials, indicate the possibility of the improvement of shared planning and involvement of the patient (Crompvoets et al., 2024). Second, the satisfaction of the patients with the care coordination will be tracked, and the attempts to increase the satisfaction levels with the current poor values (e.g., 3.48 on a 5-point scale) will be made (Crompvoets et al., 2024).

Third, participation and involvement of patients in making care decisions will be monitored, and the proportion of actively participating patients in care will be increased. Fourth, clinical measures of clinical effectiveness of the intervention will be clinical outcomes measured using functional status or disease-specific outcomes, and it is anticipated that improvements in such clinical outcomes will be similar to the results of previous collaborative care trials. The efficacy of the intervention in enhancing person-centred collaboration can be objectively measured by comparing the results with the current level and setting the trial aims on the basis of current literature in the peer-reviewed journal.

Connecting the Intervention to Organisational Strategic Goals

The psychocentric collaborative care model specifically targets at least two of the common strategic plan objectives of healthcare organisations. The first has to do with better patient experience and overall quality of care, and the second one is better operational efficiency due to collaborative care. Strategic collaboration with the patients and families can be used to address the improvement of patient experience, a strategic goal which is often a challenge. It has been established that this approach can result in quality of care and patient satisfaction scores being higher in case care culture has been transformed to become more responsive and collaborative (Szewczyk and Hoque, 2026).

As an example, interventions that were conducted in hospitals to enhance the experience of patients by means of culture and leadership involvement demonstrated that average scores of the patient experience improved by over 4 per cent after the care improvements had been implemented (Almohaisen et al., 2023). The intervention targets the organisational objective by enhancing the scores on satisfaction, trust, and patient engagement through integrating the PCC concepts such as shared decision-making, interdisciplinary rounds, and patient-centred care planning.

Second, the PCC model fits the organisational objectives of quality improvement and effectiveness in clinical care, which are also strategic objectives in health care planning. There is an indication that with the attention to person-centred care and value-based strategies, communication between the provider and the patient will be improved, and resources will be used more efficiently, which will lead to better outcomes on quality indicators (Levitan and Schoenbaum, 2021). Through the systematic approach, PCC will be aligned with the strategic goals of reducing inefficiencies, enhancing health outcomes, and sustaining high-quality care that is sustainable.

Conclusion

To conclude, the PCC intervention is a theory-based approach to improving healthcare outcomes. According to the theory of human caring developed by Jean Watson, PCC intervention is centred on human holism, dignity, and empathy, where the patients are involved in the process. The intervention corresponds to some of the most essential organisational goals, including the enhancement of patient experience and care quality with the help of interprofessional collaboration and shared decision-making. Overall, the intervention offers a moral and practical process of the developed person-centred care and enhances the long-term outcomes in patients and healthcare delivery.

For the 2nd Assessment of this class visit: NURS FPX 8008 Assessment 2