NURS FPX 4005 Assessment 4 Stakeholder Presentation

Stakeholder Presentation

Student Name

Capella University

NURS FPX 4005

Professor’s Name

Submission Date

Slide 1

My name is _ ___, and I would like to tell you about an interdisciplinary method of how Riverside Medical Center (RMC) can overcome a challenge that they have now, that is, the continuity of care when dealing with more than two providers and the lack of communication and confusion between the different departments in the case of a shift change. In my role as a charge nurse.

I will address the needs of patients by ensuring that each provider is adequately staffed to meet the needs of patients; ensuring that each provider communicates with the rest of the providers consistently regarding the care provided to the patient; and ensuring that all providers are able to ask each other questions as they deliver their various levels of care to the patient, and establish collaborative relationships. This will ease collaboration between providers, increase collaboration between physicians and nurses, eventually lead to improved patient outcomes, retain nurses, and make the department more efficient (Paguio et al., 2020).

Slide 2

Riverside Medical Center is interested in enhancing communication between nurse managers and administration via their handover communication plan by using structured communication tools and standardised processes to assist information transfer at shift change, to establish an equal distribution of workload, and to enable quick and informed decisions, in addition to a high-quality patient care standard.

The protocol will be developed by all the stakeholders and in a collaborative way, the protocol has to be developed. Including clinical and administrative staff, we will be better able to address the needs of patients and providers. Such a team-based approach will assist in building a sense of responsibility among employees as they will have an interpretable and stable model to follow (Brenner et al., 2022).

Slide 3

Organizational Issue

Riverside Medical Center urgently needs to enhance its capacity for patients, staff, and nurses to effectively communicate using digital technology. Late communication may affect timely patient care and treatment adversely. Poor communication between administration and nursing staff is a constraint to good decision-making and may disrupt hospital operations in cases where vital information concerning patients is required to be passed on. To improve communication between nurses and managers, IT staff, and patients, all parties will have to invest a lot of effort to develop and maintain good communication practices (Keskinocak & Savva, 2019).

The importance of good communication between nurses and administrators at Riverside Medical Center is particularly relevant during shifts when patient and treatment plans should be communicated, as well as patient feedback. By improving these communication practices across Riverside Medical Center, the facility will be able to offer more patient-centered care and eventually improve patient outcomes (None et al., 2024).

Slide 4

Consequences of Not Addressing the Issue

Weak inter-shift communication in Riverside Medical Center has led to the ongoing lack of coordination in the delivery of care to the patients. Lack of clarity in the transfer of information makes nurses operate ineffectively in patient issues in collaboration with other health care professionals, leading to delays in the treatment of patients, absence of providing care, and delay in clinical decision making. Also, the absence of communication leads to constant disruption of the hospital’s functioning and the potential of making mistakes and/or endangering patients (Yaacoub et al., 2020).

Due to the absence of the communication process, there will be cases when the health care requirements of the patients will be unmet, and/or will be met gradually or inadequately. Communication gaps not only affect the safety of the care offered to patients, but also the quality and timeliness of care offered (Pryce et al., 2021). Improvement of communication between the different areas of the continuum of care in the hospital would aid in the coordination of care, the overall patient experience, and eventually result in better patient recovery outcomes.

Slide 5

Relevance of Interdisciplinary Team Approach

The interdisciplinary approach to communication issues resolution in Riverside Medical Center during shift changes can help to ensure better handovers. By collaborating among the nursing staff, IT experts, hospital administrators, and patient advocates, it is possible to come up with viable solutions. Although the views of all of the disciplines will be unique (nurses will share their front-line knowledge regarding the needs of patients, administrators will view the situation in the scope of an organization and operations, and patient advocates will share the perspective of the patient), an interdisciplinary team will enable the exchange of their knowledge and experience which may be invaluable in terms of improving the process between shifts. (Bhati,2023).

Slide 6

Evidence-Based Interdisciplinary Plan Summary

Objective

This interdisciplinary project will develop improved department-to-department transition during the shift-change time of the staff changeover at the Riverside Medical Center. This project is aimed at creating a connection between an electronic means of information transfer (the electronic handoff) and the EHR system in such a way that the various departments can easily transfer and receive data/information effectively. This will minimize mistakes, which may cause patient safety problems.

The implementation of the EHR extension will include regularly planned interdisciplinary meetings and communication protocols discussion/practice on a daily basis (Engle et al., 2021). It will offer clear responsibility of the healthcare process, enhance cooperation between employees, and simplify the process of providing seamless and integrated patient care, which has a beneficial effect on the workflow of patient care and the work of the Riverside Medical Center (Aggarwal, 2017).

Working

Improving Communication is a continuous process, which employs a continuous improvement model of an electronic tool handoff. This is initiated by determining what the next shift would be like in each department as regards communication strategies. Next, the team determines the particular target areas of the transfer that need enhancement in interdepartmental coordination. Once the EHR has been modified, the team will record the changes in teamwork and safety as a result of alterations (Verma et al., 2021).

Due to these tests, the teams have modified and standardised best practices (e.g., proper and timely updates, and use of common documentation) that enable timely and proper handoffs. The teams have been able to create a culture of constant improvement through adapting and learning from other fields, and this has led to better communication with individual patients and staff.

Role of the Interdisciplinary Team

The Riverside Medical Center Collaboration Team is comprised of employees from different fields. This involves nurses, administrators, IT professionals, and patient advocates, all of whom leverage their experiences and skills together to achieve overall coordination. In this partnership, administrators mediate and give guidance in the utilization of resources and in defining the goals of the organization, whereas nurses detect and resolve communication gaps that influence the care of patients.

Patient advocates collaborate with the patient to make sure that preferences are considered in all written and verbal communication and that information is exchanged using technology as facilitated by the IT team. The announced team of collaboration also helps all departments by facilitating and promoting communications to one another to facilitate timely and correct transactions. The hospital also has regular meetings to discuss the existing protocols and to engage employee feedback in the creation of processes to make patient care and other work more efficient (Tamli & Sain, nd).

Slide 7

Implementation of Interdisciplinary Plan

The Riverside Medical Center will employ a multidisciplinary approach in a gradual fashion to support the success of the implementation. The project will have a group of nurses, administrators, IT professionals, and patients or caregivers with defined roles (Abbasinia et al., 2020). The meetings will be held on a regular basis to address the Communication Plan; the involvement of all units of the organization will be observed, and the changes to the communication plan will be made when it is relevant in order to make this communication plan more effective in everyday practice.

IT professionals will educate staff on the use of the communication tool and give them continuous support. Implementation will be carried out, but compliance with the planned process will be monitored and evaluated to propose changes, in case of need (Errida & Lotfi, 2021). Health care providers make it a priority to communicate and collaborate, leading to better patient outcomes in collaborative efforts.

The changes that will occur during the life cycle of the Communication Plan will be determined by the regular evaluation of the staff satisfaction, patient outcomes, and the efficiency of the Communication Plan. Feedback will be given among the team members to progress in improving communication and problem-solving. The administrators will be tasked with facilitating the process as the champions of the project, reducing resistance to change through using their influence, and continuously moving through the process (Okolo et al., 2024). The team will adopt an Interdisciplinary approach in order to have a wide range of knowledge and worldviews in each stage of the project.

Slide 8

Management of Human and Financial Resources

The budget and personnel management will help to roll out the change in Riverside Medical Center to ensure interdisciplinary communication operates smoothly. The project will be structured as the budget needs to be $300,000, including hiring of qualified individuals, training programs, incentives (bonuses and development plans), allocating it to 120,000, and technology (new patient information systems and communication systems) to enhance the efficiency of the facility. The budget will be deployed effectively to ensure the effective execution of the change plan, which would result in greater communication, greater efficiency, and greater patient outcomes (Ștefan et al., 2024).

Similarly, Riverside Medical Center has also adopted similar programmes to help in communication and organization of the shift change. Electronic health record systems (EHRs) and secure messaging are some of the new communication systems that have been introduced to enhance communication among healthcare teams. These new communication systems have helped support and train the staff, and have resulted in higher staff retention and higher employee performance (Singh et al., 2024). Both technology and staff are significant investments in an effective hospital, which leads to better collaboration, decision-making, and patient care.

Slide 9

Criteria to Evaluate the Project Success

Various evidence-based tools will be utilized in the Riverside Medical Center to help in the evaluation of the results of the communication improvement project. The first attempt will be to conduct an interview with the nursing and administrative personnel to determine whether they are content with the enhanced communication. By conducting this survey, both departments will be assured that employees of the two departments (nursing and administrative) are appreciated and will be given the resources that they need to deliver quality care to the patients.

In addition to the patient survey, there will also be some patient safety indicators that will be tracked, such as measuring and preventing medication errors, reducing response times, and providing time-sensitive care to patients who are critically ill in order to evaluate how communications are enhancing patient outcomes (Mostafa & El-Atawi, 2024). Such assessments will inform professionals to refine and even better the communication process to carry on offering quality patient outcomes.

The efficiencies will also be an area of consideration to determine the effect of the enhancement of the communication plan at Riverside Medical Center. Providing patient care efficiently incorporates elements of the duration of time spent by the staff giving patient care, the rate at which the work is done, the sequence in which it was done, the ease with which staff can hand over the patient to another staff member at the end of their shift, and the interdepartmental cooperation. The effectiveness of the implementation of the enhancement communication plan will be tracked with the help of documentation on the ability of the patient to take his/her medications and a decreased number of readmissions (Cram et al 2022).

Slide 10

Conclusion

Inter-departmental communication in Riverside Medical Center needs to be managed appropriately in the handing-off of shifts to enhance patient care, efficiency, and job satisfaction. To address communication issues, we will employ an interdisciplinary approach to promote collaboration among various departments, set communication parameters, and reward solutions to communication problems. Better communication will elevate patient safety, clinical outcomes, and enhance collaboration, as well as build accountability toward patient care by educating the staff, upgrading technology, and providing more feedback.

To get complete details and all assessments of class NURS-4005, visit: NURS FPX4005 Nursing Leadership Focusing on People, Processes, and Organizations